Syllabus Content

By the end of the chapter, you should be able to understand:

• the role of human resource management (AO2)

• the internal and external factors that influence human resource planning (for example,

  demographic change, change in labour mobility, immigration, flexi-time, gig economy) (AO2)

• the reasons for resistance to change in the workplace (AO2)

• the impact of change and resistance to change (AO3).

Learning objectives:

• Explain the role of human resource management (AO2)
• Distinguish between the internal and external factors that influence human resource planning (AO2)
• Analyse the reasons for resistance to change in the workplace (AO2)
• Examine human resource strategies for reducing the impact of change and resistance to change (AO3)

The role of human resource management

Human resources: People that constitute the workforce of an organisation.

HR management: One of the four business functions that corresponds to the process of organising people and maximising their efficiency. Argued to be one of the most important business functions, especially for service industries.

Why is HRM important?

• Efficiency: Make sure employees are as productive as possible.
• Minimising risk: Prepare for future, anticipate staffing.
• Staff retention: Ensure the business has sufficient employees who stayed.
• Developing organisation structure: Make sure employees feels belonged and understand their roles.